Complaint Letter
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- Written by IELTS Mentor
IELTS Complaint Letter:
There are situations in our life when we need to complain about something, like, when we are not happy about a product or service, when we are disturbed by a noise created by a neighbour, a situation in our neighbourhood and so on. In such a real-life scenario, we write a complaint letter (sadly sometimes more than one letter) to inform the concerned authority so that they understand the problem or situation and take steps to curb the issue. Just like this, you need to write a complaint letter if your IELTS GT Writing Task 1 or the letter topic is a complaint letter.
When to write a complaint letter:
1. Complain to the Mayor about a dangerous road in your neighbourhood.
2. Complain to the manager of a store about a faulty product or dissatisfactory service.
3. Complain to the landlord about a noisy neighbour.
4. Complain to the manager of a hotel/restaurant about meal/service quality.
What to include in a complaint letter:
» When writing a complaint letter, response to all the bullet points (three bullet points) given in the question. This will make your response complete.
» Clearly describe your problem and the outcome you want. You can briefly write about the problem and what you want to be done about it in your introduction, and then give details in the following paragraphs.
» If this is a complaint letter about a faulty product or poor customer service, include key dates, such as when you purchased the product or services, when the problem occurred and what the problem is.
» Mention what actions you have already taken to fix the problem and when.
» Clearly and politely mention what you will do if the seller cannot resolve the problem. Also, give a timeframe for the solution.
» Ask for a response within a reasonable time.
» Mention that you have attached a copy of any supporting relevant documentation such as a receipt, invoice or warranty paper.
Finally, a worth reading article on How To Write a Complaint Letter.
Sample Complaint Letters with answers:
Complaint Letter Sample # 1:
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant.
Click here to read the model answer
Complaint Letter Sample # 2:
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.
Write a letter to the store manager.
Click here to read the model answer
Complaint Letter Sample # 3:
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company.
Click here to read the model answer
Complaint Letter Sample # 4:
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.
Write to the airline and explain what happened.
Click here to read the model answer
Complaint Letter Sample # 5:
Write a letter to the Mayor, the head of a municipal government, complaining about a situation in which some adolescents let their dogs run wildly causing a dangerous situation.
Click here to read the model answer
Complaint Letter Sample # 6:
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel.
Click here to read the model answer
Complaint Letter Sample # 7:
You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.
Write a letter to the store manager explaining the problems you have had.
Click here to read the model answer
Complaint Letter Sample # 8:
You ordered a new chequebook from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service.
Click here to read the model answer
Complaint Letter Sample # 9:
You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager.
Click here to read the model answer
Complaint Letter Sample # 10:
You have been living in a rental apartment for the past year. Recently a new neighbour moved in and has been making a lot of noise, which disturbs you.
Write a letter to the landlord.
Click here to read the model answer
Complaint Letter Sample # 11:
You and your family are living in rented accommodation in an English-speaking country. You are not satisfied with the condition of some of the furniture.
Write a letter to the landlord.
Click here to read the model answer
Complaint Letter Sample # 12:
You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket.
Write a letter to the manager of the supermarket.
Click here to read the model answer
Complaint Letter Sample # 13:
Your neighbours have a dog that is noisy at night. You can’t sleep due to this.
Write a letter to your neighbours.
Click here to read the model answer
Complaint Letter Sample # 14:
You booked a two-week holiday to Sydney with a tour agency. You are not happy with the holiday – the flight was delayed, the hotel was noisy, and so on.
Write to the tour agency to complain about the holiday giving details about the problems.
Click here to read the model answer
Complaint Letter Sample # 15:
Write a letter to your college’s administration department complaining about the college facility.
Click here to read the model answer
Complaint Letter Sample # 16:
You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.
Click here to read the model answer
Complaint Letter Sample # 17:
You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase.
Click here to read the model answer
Complaint Letter Sample # 18:
You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff.
Click here to read the model answer
Complaint Letter Sample # 19:
The road in front of your house got damaged a long ago and nothing has been done about it. Write a letter to the municipal authority complaining about the damaged road.
Click here to read the model answer
Complaint Letter Sample # 20:
The system used for rubbish/garbage collection in your local area is not working properly. This is causing problems for you and your neighbours.
Write a letter to the local council.
Click here to read the model answer
Complaint Letter Sample # 21:
Some construction work is being done on the street where you live for the last couple of days. The noise from the work is loud and it disturbs you.
Write a letter to your local council complaining about the noise.
Click here to read the model answer
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