You recently had your computer fixed at a local computer store - GT Writing Task 1: Sample 7
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IELTS Letter Writing / GT Writing Task 1:
You should spend about 20 minutes on this task.
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.
Write a letter to the store manager. In the letter:
- describe the situation
- explain why you are dissatisfied
- say what you want the manager to do
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Model Answer 1:
Dear Sir or Madam,
I am one of your loyal customers and I always take your service for any computer repair works. However, this time I am writing to complain about a poor customer service that I received on 20th September from your shop. I really am disappointed with the service and I hope you will take prompt action after investigating the letter.
A few days ago my computer showed some anomalies and every few hours, it got restarted automatically. In fact, I didn’t pay much attention to this issue until the problem became more frequent. So, I took my computer to your store on 15th September and your customer care officer promised to fix the problem in a day or two. However, he took a week to call me and when I brought my computer home, I found that nothing has been done. The restarting problem reappeared as usual while I paid $100 to your shop and waited for one week to have it fixed.
This is a frustrating and daunting experience that I have had with your service and I would ask you to investigate the reason for this poor customer support. Please send someone to my home to have the issue fixed or refund the service charge that I have already paid for apparently nothing.
I am looking forward to hearing from you soon.
Yours faithfully,
Milad Rahimi
[ Written by Milad Rahimi ]
Model Answer 2:
Dear Sir or Madam,
I took my computer to your service centre on 22nd July and was charged £80 for repair work. However, I had to go to your shop twice and I am writing to express my dissatisfaction with the service I received from a particular technician.
I purchased the computer last year and the warranty expired only a month ago. For the last few days, I was having problems with my computer. Some programs froze frequently and sometimes I had to restart the computer for that. I took my computer to your store on 22nd July and tried to explain the problem to a technician, who introduced himself as Michel, but he was very rude and pointed me that the computer is working fine. I tried to convince him to spend more time to identify the problem, but he acted arrogantly and impatiently explained to me that his shift is over and I will have to come the next working day.
As a regular customer and since I wanted to have my computer fixed promptly, the next day, I travelled to your shop again. This time another technician, John Bolt, listened to me attentively and spent some time with the computer. He fixed my computer in less than an hour.
I suppose your employee Michel is not proper for his position because of his unprofessionalism. Please employ more skilled and cordial technicians who do behave rudely.
Yours faithfully,
Stuart Albert
Model Answer 3:
Dear Sir or Madam,
Recently I took my computer to your store and had it repaired for a charge of $100. However, I am writing to express my dissatisfaction with the service that I experienced at your store. I am hoping that you would take action to improve your service quality and give me an explanation of the unexpected event.
With regards to the poor customer service, one of your staff, whose name I cannot recall, promised me on 25th June that the repair work would take only two days as the computer had a minor problem. When I expressed concern about my data, he assured me that it would not be affected in any way. Three days later, I received a call from your store and was told that the repair will take longer than expected, so I had to wait a bit longer.
After nine days, I finally brought my computer home. To my dismay, some of my important data and files were gone. Given what I was told previously, I was extremely disappointed and upset. Honestly, I did not expect such terrible service from your store. I demand that you give me a proper explanation as to how this incident occurred. You must also restore my missing data.
I look forward to hearing from you soon.
Yours faithfully,
Helen Lim
[ Written by - Helen Lim ]
Model Answer 4:
Dear Sir or Madam,
I have recently taken your PC repairing service but my experience was dismaying. I am hoping that you would take the necessary actions to improve your service quality and arrange for my computer to be properly fixed this time.
My computer had some problems including slow startup and sudden blue screen and to have those issues resolved, I took it to your repair shop on 18th March. I got a call on 22nd May from your store and your staff claimed that the issues were tackled. They charged me $95 and I took my computer home that evening. Unfortunately, those problems were not properly fixed as they reappeared. I work from home and have important projects on hand. Your poor service has wasted my time, money and put me in a difficult situation to handle project deadlines.
As a regular customer and since I have already paid my service charge, I need my computer fixed by tomorrow. So, please make arrangements to repair it by your personnel as soon as possible.
I am looking forward to hearing from you at your earliest.
Yours faithfully,
Ali Hosseini
[ Written by - Ali Hosseini ]
IELTS GT Writing Task 1 / Letter Writing Topic:
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.
Write a letter to the store manager. In the letter
» describe the situation
» explain why you are dissatisfied
» say what you want the manager to do
Write at least 150 words.
Model Answer 5:
Dear Sir or Madam,
I am a regular customer of your store and have found all my interactions with your office very satisfactory. But, I am sorry to say that the service I received last week, to have my personal computer repaired, was not as per your excellence. I am hoping that you would rectify the issue to keep your reputation intact.
First of all, the front desk technician was not available at the time of our prescheduled appointment. I had to wait 45 minutes for him to appear. However, this was just the beginning of the poor service I experience yesterday. He did not seem to have enough understanding of the computer hardware and Linux operating system and it took me 30 minutes to explain the problem and then he accepted my computer for the warranty. On 19th November, when I collected my computer, I noticed that the invoice includes the cost of the keypad replacement! I never lodged a request to change the keyboard!
I request you to look into this matter and remove the keyboard replacement charge from the invoice. Also, appoint technically sound personnel to your service team as they represent your company.
I am looking forward to hearing from you soon.
Yours faithfully,
Ramanuj Sharma
[ Written by - Ramanuj Sharma ]
Model Answer 6:
Dear Sir or Madam,
I took my computer to your repair shop recently and I am writing to express my dissatisfaction with the repair work your technician did on my computer’s heatsink. I suggest they should properly diagnose the problems before fixing any computer and charging money to a customer.
I took my computer to your store on 07th December because of an overheating issue with it. After careful inspections, one of your technicians determined the problem to be an old heatsink that could no longer keep the processor cool. I was told that the problem will be fixed and that my computer will no longer heat up. I paid $80 for the repair work and another $35 for a new heatsink.
However, when I brought the computer home, the problem still persisted, and my computer was heating up even more than before. You can understand my shock when I realised that I travelled 10 miles and paid your store $115 for nothing.
My intention in writing this letter is to ask you to install a brand new heatsink- that can keep the processor cool, at no extra charge. I can come by and bring my computer on Monday morning if it suits you.
I look forward to hearing from you soon.
Yours faithfully,
Sameed Qureshi
[ Written by - Sameed Qureshi ]
I hope this letter finds you well. I am writing to express my dissatisfaction with the service I received at your store recently. On 7th May 2024, I brought in my computer for repairs, hoping to resolve the display issue. Unfortunately, my experience was far from satisfactory.
Firstly, communication throughout the process was lacking. I was not provided with regular updates on the status of my repair, and whenever I attempted to inquire about the progress, I was met with vague responses or outright dismissal. As a customer, I expect transparency and clear communication, which was sorely lacking in this instance.
Moreover, upon receiving my computer back, I discovered that the display issue had not been fully resolved. Despite paying for what was supposed to be a comprehensive repair service, I still encountered the same problems I had initially sought assistance for. This not only inconvenienced me but also raised questions about the quality of the workmanship and attention to detail at your establishment. Furthermore, I was disappointed by the lack of professionalism displayed by some of your staff members.
Overall, my experience with your store has left a lot to be desired. I had hoped to find a reliable and trustworthy service provider for my computer-related needs, but unfortunately, I have been left feeling disillusioned and dissatisfied.
I urge you to take this feedback seriously and address the issues raised to ensure that other customers do not have to endure similar experiences in the future.
Thank you for taking the time to read my letter. I hope that you will consider my feedback constructively and take appropriate action to rectify the situation.
Yours faithfully,
Meena
I am writing to express my dissatisfaction with the service which I have received regarding repair works of my computer from your store. Let me explain the situation in detail.
I am Rakesh Soni, one of your loyal customers and always take your service for any kind of computer repairs. A few days ago my computer shows anomalies wherein it restarts quite frequently. Initially, I did not pay much attention until the problem have become more severe and affected my work. So I took my computer to your store on 15th March and your customer care officer assured me that the problem will be fixed in a day or two. The service request number is S577257 and I have paid 1000 INR by cash on the same day itself.
However, he took one week to call me and then I brought my computer home. To my utter surprise, nothing has been done even after waiting for a week and paying such a good amount. The problem still persists and I am feeling helpless as I have an assignment ahead that is very important for me. I need my computer to finish the assignment.
So, I would like to requests you to send me a skilled technician to repair my computer. Meanwhile, if you can provide me with a temporary desktop so that I can complete my assignment that would be great. If neither of them is possible then I would like to have a full refund immediately.
I look forward to hearing from you within a couple of days.
Yours faithfully,
Rakesh Soni
I am writing to express my dissatisfaction with the laptop repairing service that I took last Wednesday from your shop. I hope that you will take swift action regarding this matter as I am your loyal customer and always bring my gadgets to your shop for repair.
Last Wednesday, I was working at home and accidentally my laptop fell from the bed. Its screen, as a result, broke. So, I went to your shop to replace the broken screen with a new one for my laptop, and your servicemen fixed it within the same day. After I reached home, I turned on my laptop to check further. But unfortunately, after just 15 minutes or so, my screen started blinking and it went off completely after some time.
I showed it to one of my colleagues and he told me that the screen was fused. The very next day, I took the laptop to your repair shop and explained to them what had happened. But to my horror, they said it is not a new screen. With shock and awe, I explained it to your supervisor, but he told me that they are not responsible for any product once it leaves their shop. This is utterly unprofessional for a service provider like yours.
Now, my intention in writing this letter is to ask you to issue a show-cause notice to your staff that why they installed an old screen on my laptop while charged me for a new one. Your cooperation in this regard will be highly appreciated. If I do not hear from you within the next 7 days, I will contact Consumer Rights Authority and lodge a complaint with them.
Yours faithfully,
Akash Ibrahim
I am writing to you to express my dissatisfaction with the service that I received at your shop.
My name is Suraj Kumar Singh and I visited your shop last Friday to get my computer repaired. It was not working, and I could not start it. One of my friends suggested that I visit your shop to get the computer repaired.
Trusting my friend's words, I visited your store. There was an engineer named Mr Maci, who advised me that it will take two days for repairing and the estimated cost would be 200$. I agreed and returned home after handing over the computer to your engineer. I got my computer on Monday and then it was working properly. However, after two hours of use, I faced the same issue again!
I did contact the shop and informed them regarding the issue. I was again asked to hand over the computer for the next two days. This is causing inconvenience to me and I am not able to complete my assignment. The service I have received at your shop is not up to the mark and it was unpleasant.
I request your kind intervention here to get my computer repaired properly. I would also request some discount on the repairing charge because I have had to suffer due to the oversight of your engineer.
I look forward to hearing from you very soon.
Yours faithfully,
Suraj Kumar Singh
I am writing this letter to express my distress about a repair work to fix a hardware issue of my computer. I am hoping that you would take the necessary steps to resolve the issue.
Last Saturday, I took my computer to your service centre for repairing an issue with the CD player of my desktop computer. Previously the computer could not recognize the CD in the CD player and gave a loud noise while rotating the CD in the tray. I was told to replace the CD player as the existing player had inevitable issues. I also bought the same from your store and it was working fine when I took the delivery of the computer.
But after using it for a few weeks, this new CD player also started to give the same issues. I also got a two-year replacement warranty for the CD player. But when I took the computer to your store, your staff denied replacing the player which is quite disappointing. So I would like you to give me a replacement device instead of repairing it to avoid further issues with this device.
I am looking forward to your positive response.
Yours faithfully,
Rajesh Kalyan
I am writing this letter to complain about the recent service that I had experienced at your store.
My name is Shub Saxena, and I stay just 15 minutes away from your store. My computer was malfunctioning, (though it is old, it is a precious gift from my late grandmother, thus it is very dear to my heart) and I took it to your store for repair work.
However, I am very disappointed with the experience that I have had when I received it from your store and staff. After multiple follow-ups with the person in charge, things went nowhere! I have explained all the issues and even taken double confirmation to know his understanding, additionally explained everything in the complaint form. Despite these steps and precautions, my computer is not still functioning! However, your store already charged me $150 and I have fully paid it for nothing.
So, I would appreciate it if you can look into the matter immediately and have someone assigned for my work so that he or she sincerely work and fix my computer in a couple of days.
Thanks in advance.
Yours faithfully,
Shub Saxena
I am writing to express my intense dissatisfaction with the poor services that I received from your store. I am hoping that you would take action to improve your service.
Last week my computer stopped running all of a sudden. I did not have any idea what to do. Therefore I took my computer to your store. One of your staff promised to repair my computer in 2 days. But after four days, when I called him to ask about my computer, he said that my computer would need some parts replacement and the repair would take longer than expected. I did not have any alternative option, so I decided to wait for another two days. It took 10 days! But after I took my computer home, I was surprised to see that my computer did not properly run. So I called him again but he did not have a valid answer to the problem!
This is unacceptable as I was charged 80 USD for the service that did no good for me.
Please look at this matter as soon as possible. I look forward to hearing from you soon.
Yours faithfully,
Ehsan K.
I have repaired my computer two days ago from your store, and I forced to convey my disappointment with your repair & technical services.
A few days ago my computer performed strangely - frequent hang up, freezing programmes, and auto restarts were some of the issues that surfaced at that time. As a loyal and old customer, I brought it to your reputed store for help but the experience was pretty bad.
Firstly, one of your technicians was reluctant to take my computer and asked to scarp it, even though I just bought it one and a half years ago. However, upon my insistence, he diagnosed it and agreed to repair it. He promised to deliver it in two days. To my ill fate, I received my computer after seven days! Moreover to my shock, when I plugged on the computer, it behaved the old ways, seems like it was not repaired before.
I have already paid $100 in advance as inscribed by your technician. I am really disheartened with your facilities & technicalities. Therefore I request you to either refund my amount or fix my computer accordingly.
I am keenly waiting for your prompt response.
Yours faithfully,
Rizwan Husain
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