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IELTS Speaking Part 2: IELTS Cue Card/ Candidate Task Card.

Describe a factory or office you have visited.

You should say:

• what type of office/factory it is
• what kinds of people work there
• why you went there

and explain what this done or produced in this office/factory.

Model Answer 1:
A couple of years ago, on the eve of the new year, I visited one of my cousin’s office at the centre of a major city of my country, and today I would like to talk about that office here. By the way, it was a personal visit (because I hadn’t seen him in a long time), and I just wanted to say hello to him.

The office, I am talking about, is the corporate office of a large furniture making company in my country. The office is located in a 3-storey tall building, but it was built on a rather large site which was surrounded by a boundary. Built with all kinds of modern materials, the office building looked rather new to me with its nice painting and the little beautiful flower plants that were beautifully set on its balconies all around in the flower tubs.

As I have already mentioned earlier, it was a large corporate office site where at least 200 professionals, both young and middle-aged, could be seen there working. By the way, even though, both young and middle-aged people were working there, I would say that the middle-age people were in the majority, which meant to me that the office valued experienced people a bit more than the young ones.

Anyway, all the 3 floors of the office were used as offices, but at one corner of the ground floor, I could see a large cafeteria, serving lunch to the employees, and a TV room right beside it. At the solitary entrance, I could also see a reception with security personnel who were controlling the movements of the traffics to the large office building.

Well, like any other corporate office, this office was also seen to be busy in taking care of finance and accounting, shipment activities, as well as procurement of all kinds of materials necessary to build their furniture. The office is also responsible for addressing all kinds of complaints from its customers through its customer service and quality control departments.

Sample Answer 2:
A few months back I went to a call centre office named ‘Tech 5’ where my friend Ronald used to work. It was a huge office with more than 300 employees and was on the entire 3rd floor of the Lotus building. This company is the largest call centre in our city and has employed many students and professionals.

There were two types of employees three: full time and part-time and students mostly worked there as part-time employees. Students with good communication skill in English were eligible to be interviewed there. After getting employed, the students could choose their preferred shift for work. The full-time employees were mostly in managerial, administrative and IT networking jobs while the call centre agents mostly were mostly students and fresh graduates. There were some middle-aged call centre agents who took this field as their long term profession and worked there from 9 to 5.

I went to meet my friend Ronald who was in office at that time. He asked me to lend him some storybooks and was supposed to meet me near my home. But in the evening he called me to meet him in his office so that I could give him the books as well as talk to his manager regarding a part-time job I was looking for.

This company mainly relied on outsourcing and call centre jobs. The agents in this office were mostly young people who either called the end-users for selling products or services or received calls to give certain information to customers or to record their complaints about a particular product or service. The office used to work for large multinational companies to provide the customer care service or to promote their products or services. In return, they would earn the commissions or a contracted amount. They also had a software development and web designing team who used to work for direct clients.

Similar Cue Card Topics

Your ability to talk about this Cue Card would enable you to talk about the following Cue Cards as well:

1. Describe an office you know about.
2. Describe a business or office from your hometown.
3. Describe a workplace you liked very much.
4. Describe a friend’s office you have visited.
5. Describe a factory or office you have recently visited.

• IELTS Cue Card
• Candidate Task Card

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