IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In the letter:

» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

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Answer 1:

Dear Sir or Madam,

I am writing to express my concerns regarding the food my family and I were served at your restaurant two days ago.

My name is Rosemary Lane, I came with my family to your restaurant for my daughter’s 13th birthday dinner party. We placed orders for food and drinks to the waitress who assured us that our meals would be ready in forty-five minutes. Though the meals were served on time, regrettably, when the appetizers were served, we discovered what we believed was human hair in our bowl of soup. This was served alongside a basket of stale bread and expired butter. The main meal wasn’t any better as our warm potato salads and grilled chicken breasts were served cold and raw.

For dessert, we ordered a whole chocolate cake with candles to commemorate my daughter’s birthday. Shockingly, we didn’t get our cake. Instead, we were served slices of mouldy cheesecake. At the end of this disappointing and awful experience, I was forced to pay for services I did not receive.

In view of this, I demand a full refund of my money paid to your restaurant and a letter of apology from your waitress who blatantly ignored the food orders I placed from your restaurant menu. Furthermore, kindly ensure that your chefs adhere to strict hygiene and culinary practices. I implore you to take these concerns seriously and deal with the issues stated in this letter.

Thank you in anticipation of your swift response.

Yours faithfully,

Rosemary Lane

[Written by – Sarah Ike]

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Answer 2:

Dear Sir or Madam,

I am writing with respect to a meal I had in your restaurant with my family on 20th December. We went to your place in order to celebrate my recent promotion but the experience was not satisfactory. I am hoping you would take measures to improve your service and food quality.

I chose your restaurant with the hope to enjoy our dinner and celebrate the special occasion. I booked the table a week ago and confirmed the meal over the phone. One of your staff members confirmed me that the meal would be available once we show up.

However, when we arrived, we had to wait more than 30 minutes as other guests were sitting at our table. Later, we were told that a few items of our ordered menu have been sold out despite the fact that we had arrived on time. With reluctance, we had to take your staff’s advice to have a different menu instead, which was more disappointing. The meat was too hard for my parents, the rice was undercooked and the salad had a pungent taste. As a result, we did not enjoy our meal at all.

The experience actually ruined our celebration mood and we barely finished any item your restaurant served to us. Therefore, I would like to get a full refund. Please do not consider this complaint as a picky customer’s request because we have paid for the food we did not expect for.

Thank you for your understanding.

Yours faithfully,
Vanessa Quan

[Written by – Vanessa]